FAQs

I didn't receive the email to download my order.

Please check your spam folder to be sure it didn't sneak in there before contacting me. This is the case 99% of the time. If you still can't locate it, send me an email for help over on the Contact Me page.

How many times can I download my order?

I use an automated system and have it set to unlimited downloads, for your convenience. There is also no time limit in which you need to download your order after purchase.

How to download:

Due to technology being vastly different from one another, we are unable to provide any technical help at this time.

Below are some common download instructions. If you run into any trouble, a quick Google search will help.

Please note that most mobile devices such as phones and Ipads, do not allow for downloading through a link.

Some products are sent using a compressed ZIP file.

Here’s how to unzip a ZIP file:

On a laptop or PC- save the ZIP file to your computer, right-click and select, “Extract All.” This will create a new file on your computer in which you can open. Then, add the file to iCloud or Dropbox to get the files on your mobile device. On rare occasions, apps on your browser may make things a little wonky during downloading. If this occurs, please try using a different browser.

On a mobile device- before you download the ZIP file directly to your mobile device, you may need a free app to unzip the product (a good, free one is FileExplorer Free). This will allow you to unzip the folder to access it. Another solution available on some mobile devices is to long hold the zipped file icon and then click, “Extract.”

All files are sent using PDF format. Most computers have pre-installed Adobe Reader on them, but if your particular laptop, PC, or mobile device does not have a PDF reader of some sort on it, you’ll need one to view the items. Adobe Reader is the most common one and it’s free. You can download it here.

If you can’t find the file once it’s downloaded, try looking for Downloads under My Computer or search the title of the file on your computer for where it could be hiding.

Digital Products Terms of Use

All digital items are an instant digital download (nothing will be shipped).

Once you purchase, it’s yours forever. Free updates included.

Technical support is not included.

Personal Use only (unless you’re purchasing stock photos and SVG files; if so, see the Commercial License). I retain all rights, license, copyright, title, and ownership of the products.

You may not distribute these PDF’s and printables to others please, including reselling, relicensing, redistributing, giving for free, or as part of a giveaway.

Sales and Coupons:

If you have a discount code, only one code is allowed in the system per order. Discount codes cannot be used more than once.

All sales are limited time only and subject to change at any time.

Due to the nature of these items, all sales are final. No refunds.

SVG, DXF, EPS, or PNG File Terms:

You are welcome to use this design on personal items or items for sale in small amounts (less than 100 pieces). No mass producing allowed. You MAY NOT upload this file to any print on demand sites such as but not limited to Cafe Press, Zazzle, Amazon Merch, PRINTFUL, etc. I do NOT allow my designs to be sold as transfers or sublimations.

All items must be made by you. No 3rd party printing.

You are not allowed to reformat this design or any part of it into an embroidery file.

How Do I Use the SVGs?

These are for use with craft cutting machines such as the Cricut or Silhouette.

To use SVGs with the Silhouette, you will need the Designer Edition of the Silhouette Studio software to open an SVG file.  

Alternatively, a PNG file is included with your download. You can use the "trace" function of the basic Silhouette software to use it as a cut file.

What is your return policy?

Due to the digital nature of my shop, all sales are final. Please be sure to read product listings so you know what you are buying. :) I do not sell any physical items.

The exception to this is if you accidentally place a duplicate order. If this happens (and it does!), I will, of course, refund the duplicate order.

Discount codes cannot be applied retroactively. By placing an order in this store, you agree to these terms.

Can I print as many copies as I like of the printables?

Yes, you may print as many you like as long as they are for your own personal use. You can save copies to additional computers/devices that are for your own personal use.

You may NOT use them to run workshops or sell or share the digital files.

All of my products are covered by copyright, and to share them either in the file or printed form would be a breach of copyright law.

By purchasing in our store, you agree to these terms.